About the Role
We are seeking a proactive and technically skilled User Support Worker to support users across our digital platform, academy and erp. This role is ideal for someone who enjoys helping others, troubleshooting technical issues, and ensuring a smooth user experience for learners, educators, and internal teams.
Key Responsibilities
Provide first-line user support for platform and academy users (students, staff, and instructors)
Respond to support requests via email, ticketing system, or chat in a timely and professional manner
Troubleshoot IT-related issues
Support users with onboarding, navigation, and effective use of the platform, academy and erp tools
Escalate complex technical issues to the appropriate technical teams
Maintain clear documentation, FAQs, and user guides
Assist with platform updates, testing, and basic system administration tasks
Monitor common user issues and suggest improvements to systems and processes
Required Skills & Experience
Strong IT skills and confidence working with digital platforms and online systems
Experience in user support, helpdesk, IT support, or a similar role
Good understanding of learning platforms, online academies, platforms and similar systems to optimize customer journey
Ability to troubleshoot technical problems logically and efficiently
Excellent communication skills, both written and verbal
Strong customer service mindset and problem-solving ability
Ability to work independently and manage multiple support requests
Fluent in English
Desirable (but not essential)
Experience with LMS platforms (e.g. Moodle, Canvas, or similar)
Familiarity moodle, AI and ERP systmes
Basic knowledge of web technologies, databases, or system administration
Experience supporting non-technical users
What We Offer
A collaborative and supportive working environment
Opportunity to work with innovative digital learning platforms
Training and professional development opportunities
Flexible working arrangements (where applicable)
INFORMATIONER OM STILLINGEN:
- Arbejdspladsen ligger i:
Kolding Kommune
-Virksomheden tilbyder:
dagarbejde
-Arbejdsgiver:
Bixter.dk ApS, Essen, 6000 Kolding
-Ansøgning:
Ansøgningsfrist: 31-01-2026;
Se mere her: https://job.jobnet.dk/find-job/478403b6-5d8c-4ac4-8ff5-811e4c3324fd
